Operator
Who we are.
HeatPass is run by an individual sole trader. Until a UK company is incorporated, that named person is the contracting party for anyone who uses the service. The full legal name and registered address are sent on request to hello@heatpass.co.uk — kept off this page so they stay out of scraped directories.
Payment for installer introductions is taken by a Merchant of Record on HeatPass's behalf. The Merchant of Record issues compliant UK invoices and handles VAT, so the company name on an installer's accounting record is the Merchant, not HeatPass directly.
These terms apply to anyone using heatpass.co.uk. Submitting a postcode, completing a check, joining the newsletter, or paying an installer fee counts as acceptance.
Service
What HeatPass does.
HeatPass does three things:
- Runs a heat-pump suitability check. We pull a home's Energy Performance Certificate from the UK government register, ask the homeowner a small number of additional questions, and produce a verdict — Full Pass, Conditional Pass, or Not Yet — alongside a cost estimate and an Improvement Plan when relevant.
- Introduces homeowners to one MCS-certified installer. When a Full Pass homeowner asks to be introduced, we pass their details to a single installer who covers their postcode. The introduction is exclusive: not three installers, not a panel, not a directory listing.
- Vets installers before they enter the network. Every installer is checked against public records before any homeowner is routed to them. The full picture is on trust and privacy.
HeatPass does not install heat pumps. It does not survey homes. It does not quote, it does not contract for the installation, and it is not a party to the work the installer carries out. Cost and savings figures shown on the site are estimates from public data; an installer's actual quote is the only number to plan against.
Homeowners
Terms for homeowners.
If you are a homeowner using HeatPass, the picture is short.
- The check is free. You pay nothing to run a check, see your verdict, save it, or come back to it later. There is no upsell to a paid tier.
- Saving and sharing are optional. You can use the service without leaving an email address. If you save your HeatPass to come back to it, or opt into the monthly newsletter, you give an email; you can remove it any time from the unsubscribe link in every email.
- Installer matching is your call. An introduction to an installer happens only if you tick the explicit "yes, contact me" box on a Full Pass verdict. No tick, no introduction. There is no obligation to proceed with the installer once you are introduced; they are not paying you for the lead, and you owe them nothing for being matched.
- The verdict is informational, not advice. HeatPass uses a structured rule against published EPC and grant data; it is not a regulated survey, not a heat-loss calculation, and not a recommendation to spend any particular sum. Whether to proceed with a heat pump is a decision for you and a qualified installer.
- Your data rights are intact. UK GDPR applies. You can ask for a copy of your data, ask us to correct it, or ask us to delete it any time. The full picture is on privacy; the human-readable summary is on trust and privacy.
Installers
Terms for installers.
Installers in the HeatPass network agree to a separate set of terms at signup. The summary lives here so the relationship is visible without a login; the binding text is the version presented at onboarding.
Joining the network.
We check active MCS certification covering air-source heat pumps, the Companies House record (an active company that has been trading long enough to have a history), and public reviews (reputation has to be overwhelmingly positive). The rest is a short conversation at onboarding to confirm coverage area, capacity, and a few things the public records cannot tell us. The full picture is on trust and privacy.
Pricing.
Installers pay a fee per qualified introduction. The exact rate and the billing arrangement (top-up cadence, statements, refunds on unused balance) are agreed at signup and shown on every invoice. Homeowners pay nothing.
What counts as a qualified introduction.
An introduction is qualified, and therefore chargeable, when the contact is the homeowner (not a tenant or letting agent), the property sits inside the installer's declared coverage area, the qualification flow was completed in full, and the homeowner explicitly asked to be contacted. Introductions that fail any of these are not chargeable.
Disputes.
If an introduction does not match the qualification criteria above, flag it by email at hello@heatpass.co.uk promptly after the first attempted contact, and HeatPass will review the case and credit the introduction back to the installer if the claim is valid. Lead-to-install conversion is not a basis for dispute — HeatPass guarantees the introduction matches the criteria, not that the homeowner buys.
Exclusivity.
HeatPass will not deliver the same homeowner's introduction to any other installer. One homeowner, one installer, one introduction. If the introduction is not actioned within one business day, the lead is automatically re-routed to the next installer in the postcode queue and the original installer is not charged.
Termination.
Either party may end the relationship by email. An installer suspended for failing the ongoing checks (lapsed MCS certification, complaints above threshold, unresolved dispute pattern) is notified by email and has an opportunity to remediate. Any unused balance is refundable as set out in the signup arrangement.
Limits
What HeatPass is not responsible for.
The boundary between HeatPass's role and the installer's role matters.
- The installation contract is between you and the installer. HeatPass introduces the two of you. The quote, the work, the warranty, the snagging, the BUS grant paperwork, and any after-sales service are between the homeowner and the installer. HeatPass is not the contracting party for any of it.
- Cost and savings figures are estimates. Numbers shown on the site are calculated from public MCS, Ofgem, and grant data current at the time of the check. They are not quotes. Real prices come from the installer's site visit; real savings depend on tariff, usage, and the home as it is rather than as the EPC describes it.
- EPC data may be out of date. EPCs can be up to ten years old, and roughly one home in five does not have one on record. The check shows you every fact it pulled from the certificate so you can correct anything that has changed since. The verdict is only as good as the data behind it.
- The vetting we do is the vetting we describe. HeatPass screens installers against MCS certification, trading history, and public reputation. Compare quotes if cost is decisive; the BUS grant is paid to any MCS-certified installer who carries out the work, regardless of who introduced you.
- Liability is capped. To the extent allowed by English law, HeatPass's total liability for any claim arising from a homeowner's use of the site is limited to nil (since homeowners pay nothing). For installers, total liability for any claim is limited to the balance held in the installer's account at the time the claim is raised. Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or anything else that cannot be excluded as a matter of law.
Updates
How we change these terms.
When something material changes — a new charge, a different refund posture, a change of jurisdiction — every active installer is emailed at least thirty days before the change takes effect. Continued use after the notice window counts as acceptance; an installer who does not accept may end the relationship under the rule above and receive their unused balance back.
For homeowners, smaller updates (typo fixes, layout changes, a clearer wording of an existing rule) are made in place. The "Last reviewed" date in the meta block above is bumped on every edit, and the version number is bumped when anything changes that affects the substance of the agreement. The version a homeowner or installer agreed to is the version on the page at the time of acceptance.
Law
Governing law and disputes.
These terms are governed by the law of England and Wales. The English courts have non-exclusive jurisdiction over any dispute arising from them.
Before anything reaches a court, the first step is to email hello@heatpass.co.uk with what went wrong and what you would like done about it. We aim to respond within seven working days. Most disputes are resolved at that step; the formal route exists because it has to, not because we expect to use it.
Homeowners with a data-protection concern can also complain to the UK Information Commissioner's Office at ico.org.uk.