One address, no form to fill in.
There is one place to write. A contact form would mean a captcha, a queue, and a tracked support ticket; none of that is built yet, and none of it is needed at this size.
There is no phone line. A live phone number for a one-person operation creates expectations a single person cannot meet without dropping work that matters more. Email is the channel that lets every question get a real answer rather than a placeholder one.
Subjects
What to write about.
A short note in the subject line saves a round-trip. The three groups below cover roughly every email this inbox sees.
- Homeowners. Questions about a verdict you've already had, an installer match that hasn't landed yet, or a refund of unused funds — write directly. If you haven't run a check yet, the postcode form below is the quickest path to an answer.
- Installers. Joining the network, postcode coverage, lead pricing, or how the wallet model works in practice. The /installers page covers the basics; email if you want a conversation rather than a form.
- Press and partnerships. Mention what publication or organisation you write for and the rough shape of the question. Same inbox, same person, replies tend to be quick when there is a deadline attached.
If the question is about a privacy or data-protection right (a copy of your data, a correction, a deletion), the same address handles those too. The full picture lives at privacy, and a plain-English version of how installer matching works lives at trust and privacy.
Reply
When to expect a reply.
Most replies land within two working days. Straightforward questions often get a same-day answer; anything that needs a check against an installer or a piece of source data may take a little longer, in which case the first reply is a short acknowledgement so you are not waiting in silence.
If a week passes with no reply, send the email again. Inboxes lose things, especially small ones. A second nudge is welcome, not a nuisance.
Out-of-office windows are rare and short. When one is on, the auto-reply names the date a real reply will follow.